Terms and conditions and privacy policy

Maynard Bros Electrical Customer terms and conditions & Privacy Notice

This terms and conditions and privacy notice tells you what to expect us to do with your personal information when you use our website or when we carry out work with clients.

Copyright and Intellectual Property

All photographs used on this platform, including our logo, are subject to copyright and other intellectual property rights. Unauthorised use, reproduction, or distribution of these materials is prohibited and may result in legal action. 

What Information We Collect, Use, and Why

This policy includes the use of the website and any data/information that may be collected for the purpose of the work or services being carried out. We collect and use the following information to provide and improve products and services for clients. Information is stored securely.

Links to Other Websites

This website may provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Parts of the website include Google Forms, which is a third-party app. By submitting information, you agree to their privacy policy & ours.

Photos of Work:

We may take photographs of the work we have completed at your property for quality assurance, documentation, and marketing purposes. These photos may include identifying details of your property. We will ensure that no personal information, such as individuals' faces and addresses are visible in these photos without your explicit consent. If you do not wish for photos of your property to be taken or used, please inform us at the time of service.

Customer Reviews on Third-Party Websites:

If you provide a review on a third-party website, we may use that review on our own website, social media, or other marketing materials. By submitting a review on a third-party website, you consent to its use by Maynard Bros Electrical for these purposes. If you do not wish for your review to be used in this way, please inform us when submitting the review.

Data we may collect

To Provide and Improve Products and Services:

• Names and contact details

• Addresses

• Payment details

• Transaction history with us

• Information relating to compliments or complaints

• Account access information

• Website user information

For Client or Customer Accounts:

• Names and contact details

• Addresses

• Purchase or service history with us

• Marketing preferences

For Prevention, Detection, Investigation, or Prosecution of Crimes:

• Any relevant information required

For Information Updates or Marketing:

• Names and contact details

• Addresses

For Archiving:

• Names and contact details

• Addresses

• Service history

• Transaction history with us

• Reviews, if one has been made

• Photos of work

To Comply with (Legal) Requirements:

• Name

• Contact information

• Any other personal information required to comply with legal obligations

• To comply with NICEIC regulations - see their website for more information

For Dealing with Queries, Complaints, or Claims:

• Names and contact details

• Address

• Transaction history with us

• Account information

• Relevant information from previous investigations

• Information relating to health and safety (including incident investigation details and reports and accident book records)

• Location data

• Any photos, videos, or audio recordings sent by the customer if a complaint occurs

• Any other relevant information

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact via email or text message only. You can find these at the bottom of our privacy policy.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation, or prosecution of crimes are:

• Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.

• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation: We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints, or claims are:

• Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where We Get Personal Information From

• Directly from you

How Long We Keep Information

Information is kept for as long as needed. Information will be deleted, destroyed, or anonymised once it’s no longer needed for the reasons it was originally collected.

Who We Share Information With

Others We Share Personal Information With:

• Emergency services if it is required

• Other financial or fraud investigation authorities, if an incident occurs, for example but not limited to, non-payment, counterfeit money, etc.

• Legal authorities

• Regulatory authorities for example but not limited to; NICEIC.

• Organisations we’re legally obliged to share personal information with.

• We may share personal information with insurance companies for any reason they are required

• Publicly on our website, social media, or other marketing and information media for example or not limited to, reviews or images of work completed.

• Suppliers and service providers.

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How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details on this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

The ICO’s Address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 

Or vist their website: Information Commissioner's Office (ICO) 

Our Contact Details

Email us if you would like to raise an issue at: jmaynard265@gmail.com

or message us on 07581 875888

Last updated  April 2025